Delivery & Returns

01 / Service provider and scope

These terms apply to website design, website updates and GEO analysis services provided by Ozan Soft (Onur Öztürk) under the WebGeoDesign brand. We do not sell or ship physical goods; delivery is digital.

Project-specific deliverables, fees and schedules are set out in the mutually accepted proposal or agreement. This page does not replace a separate service agreement or required pre-contract information for consumer transactions. Mandatory legal rights are not restricted by this page or project-specific documents.

02 / Digital delivery methods

Website design: Work is first presented through a preview for your review. Once it has been checked against the agreed scope and approved by an authorised person, it is published on the agreed domain and hosting environment. The scope of delivery of files, source code or administrative access is specified separately in the agreement.

Website updates: The request is clarified, necessary approval is obtained, and the change is applied to the agreed website. Completion is communicated through the agreed channel.

GEO analysis: The analysis, including the platforms reviewed, question set, findings and recommendations, is shared digitally as a report, file or access link specified in the proposal.

03 / Delivery times and delays

Delivery times and any milestones are agreed for each project before work begins. There is no single fixed delivery time for all services. Conditions for starting work, including required content, access, approvals and any agreed advance payment, are explained in the proposal.

If changes in scope, missing content or access issues affect the schedule, the impact and proposed new date will be communicated to the customer. Work requiring additional payment is not started without approval. A delay does not automatically permit an unlimited extension; the customer’s contractual and statutory rights are preserved.

04 / Delivery review and revisions

After reviewing the delivered work, you may email correction requests and any access issues. Silence alone does not mean you have accepted delivery.

The number and scope of revisions are set out in the project-specific proposal. Requests for new pages, additional features or a design not originally agreed are assessed separately as scope changes. However, failure to meet agreed specifications cannot be excluded from scope solely because revision allowances have been used. Statutory rights concerning defective or incomplete services remain reserved.

05 / Project cancellation and termination

You may send your cancellation or termination request to [email protected] in writing. Completed work, services not yet supplied and previously approved third-party costs are assessed individually under the agreement and applicable law. There is no blanket rule that the entire amount paid is retained in every case.

For services purchased for business or professional purposes, cancellation and refunds are handled under the relevant agreement and general law. The statutory right of withdrawal in consumer transactions is subject to the separate rules below; contractual cancellation deductions do not automatically apply when that right is exercised.

06 / Consumers’ right of withdrawal

For consumer services under a distance contract, unless a statutory exception applies, you have the right to withdraw within 14 days of conclusion of the contract without giving a reason or paying a penalty. Before the period expires, you may send an unambiguous withdrawal notice in writing or through a durable medium, such as email.

Statutory exceptions may apply to services begun with the consumer’s approval before the withdrawal period ends, services performed instantly electronically, or intangible goods delivered instantly. Describing a service as “digital” or “custom-designed” does not by itself remove all refund rights. Applicable exceptions are explained before the transaction and required approvals are obtained separately. Visiting the website or reading these terms is not such approval.

Where proper information about withdrawal has not been given, the extended periods provided by law apply. An exception to the right of withdrawal does not remove rights relating to defective services.

07 / Refund process and payment method

Where a statutory right of withdrawal is validly exercised for a service contract, payments received are refunded within 14 days of receipt of the notice, using a method appropriate to the original payment method, without additional costs and in a single payment. A refund is not subject solely to the company’s discretion or separate approval.

For other contractual cancellations or terminations, the refund amount and reasons are explained in writing; timing is determined by the relevant legal provisions and agreement. Information about bank or payment provider processing times does not extend the provider’s statutory refund obligations.

Third-party items such as domains, hosting or licences must be clearly disclosed and approved in advance. Their refund conditions are assessed taking into account who purchased them and the relevant agreement; a third party’s “no refunds” policy does not automatically remove consumers’ mandatory rights.

08 / Submitting requests and complaints

Including your name or company name, the relevant project or proposal details, any payment date and a brief description of your request helps us handle it. You do not have to give a reason for withdrawal. Not having a project number is not, by itself, grounds to reject a valid request.

Service provider

Ozan Soft (Onur Öztürk)

Email

[email protected]

Phone and WhatsApp

0850 303 37 83 · WhatsApp

Correspondence address

Şehit Osman Avcı Mah. Kaplan Cad. No:11B/4, Etimesgut, Ankara, Türkiye

Do not send card PINs, CVVs, passwords or unnecessary identity documents. The website’s project note form opens a prepared message in WhatsApp; pressing the button alone does not send us a cancellation or withdrawal notice. Send your formal notice separately by email or in writing.

Your right to apply to competent authorities, including consumer arbitration committees and consumer courts, remains reserved. For relevant information, see the Ministry of Trade’s guidance on distance contracts for more information. Other provisions are in the Terms & Conditions, and personal data information is in the Privacy Policy page.

Updates to this page do not retrospectively change rights under existing agreements.